Terms and Conditions

By placing an order over the phone, by email,  or online, customer acknowledges and agrees to all Terms and Conditions herein.
 
1. Preamble
The following terms and conditions regulate the business conditions between QiBounding® and its customer (referred to as "Customer"), and apply to all customer orders. No terms and conditions other than those contained herein shall be binding unless made in writing and signed by QiBounding® . All terms and conditions contained in any prior oral or written communication, which are different from or in addition to the terms and conditions contained herein are hereby rejected and shall not be binding.
 
2. Warranty
Whichever type of bellicon® Rebounder you have chosen for purchase, it is warranted for parts from the date of purchase for the time indicated below:
       Standard bellicon® 39, 44 and 49:
         Five years on frames, five years on mats, one year on bungee bands.

       bellicon® Premium 44 and 49:
         Ten years on frames, five years on mats, one year on bungee bands.

   IMPORTANT: The warranty is provided only under the condition that the rebounder is used "normally" which means according to Safety Instructions.
     In case a rebounder or one of its components is damaged within the warranty period and the rebounder has not been damaged through rough usage
     and  has always been used in accordance with the Safety Instructions, please let us know  immediately.

    Shipping costs for replacement and repair are covered for customers of the 48 Cont. US States.  
    For customers from other places, shipping costs are not covered.


3. Shipping and Delivery
Shipping:
When ordering your bellicon rebounder, you will be shown in how many days it will be shipped out. Once it is shipped out, you will receive an email from the warehouse of bellicon USA with the tracking number. Use your tracking number to find out on www.FedEx.com which day your rebounder is expected to be delivered. As the rebounders are shipped 'signature required', somebody has to sign the delivery. FedEx makes three delivery attempts after which you, the customer would need to pick up the package at their station. The Customer is responsive for the reception.
At Delivery:
       Customer is responsible for immediate inspection of ordered goods. The time period to report any problems to the warehouse of bellicon USA is five business days after receipt of the rebounder.
       Customer is responsible for keeping the original packaging until she or he is certain that ordered items are functioning at full satisfaction.  The warehouse of bellicon USA can only accept claims and returns in original packing.
 

4. Prices
  All prices are net prices not including sales tax, if any  in accordance with our prices published  on our current price list.
 
5. Conditions of payment
  Full payment (including tax and customs fees, if any) are due at time of order placement, unless a Payment Plan is used.
   
6. Damaged Goods Claims 
  a) Damage through transportation. All damage due to transportation must be reported immediately to bellicon USA and no later than five business days following the receipt of the item. The original packaging needs to be kept available for FedEx inspection. If the original packaging is unavailable, no claim can be accepted. Replacements for possible damage caused during transportation will only be made, if FedEx excepts the claim. bellicon USA  acts as the middleman between the customer and FedEx. If FedEx refuses the claim, QiBounding or bellicon USA cannot be held responsible for any claims, damages, or reimbursement.

  b) All other damaged goods claims, must be sent to the bellicon USA warehouse within five business days after receipt of delivery, with sufficient detail for an objective assessment of the damage to be made. The original packaging needs to be kept available for further inspection. If the goods are found to be damaged due to no fault of the Customer, bellicon USA will send free replacements of the damaged parts.
 
7.   Return Policy for non-Damaged Merchandise 
(Note: Customers outside of the 48 US states can return merchandise only if the item is severely defective and only if  bellicon USA is not able to repair the merchandise properly.)
 
For all orders purchased after June 1st, 2014, bellicon USA accepts the return of merchandise from US customers (with exception of customers from Hawaii and Alaska) within sixty days from the delivery date. The delivery date is the date of the first delivery attempt of FedEx. To be eligible for return, the merchandise must be in impeccable condition and be returned in its original shipping box along with all contents. All orders purchased before June 1st, 2014 can be returned within ten business days.
 
Customer must inform QiBounding/bellicon USA in a written form (email or fax) about his or her wish to return the merchandise in order for bellicon USA to issue an RMA number (Return Material Authorization). bellicon USA will then give the customer an address to which to ship the product. Return shipping to bellicon USA is at the customer's expense unless the return is a result of a shipping error caused by bellicon USA at which point bellicon USA will rectify the problem promptly without expense to the customer. Merchandise that is returned to bellicon USA without an RMA, will be sent back to Customer at customer's expense and no reimbursement will be issued.
 
Return shipping costs and insurance is the responsibility of the Customer. Customer must send the merchandise via FedEx or UPS with "Direct Signature Required" in order to be able to prove delivery to the bellicon USA warehouse.
For Reimbursement, please read the next chapter "8. Reimbursement Policy".
 
 
8. Reimbursement Policy
a) Reimbursement for items that arrived damaged at Customer's premises
For valid damaged goods claims (see "Damaged Goods Claims" above), bellicon USA will either replace the item free of charge or, if Customer does not wish an exchange, a total refund of payment will be processed. However, if the item is found to NOT be defective, the following fees will be deducted from the reimbursement: a 20 percent restocking fee and any fees associated with shipping and handling.
 
b) Reimbursement for returns of undamaged merchandise
If the customer wishes to return the merchandise for reasons other than those discussed in sub paragraph a) immediately above, the following fees will be deducted from any reimbursement:
-  shipping and handling
For all orders purchased before June 1st, 2014, there is also a 20% restocking fee.

Returns will be accepted only, if the item arrives at the bellicon USA warehouse in impeccable condition, in its original packaging, and with all original content. In case of an incomplete return, or if the merchandise arrives in damaged condition either through rough handling at the customer's premises or damage during the return shipping process, either a partial reimbursement or no reimbursement at all will be given depending on the extent of the damage to the item.
 
  

9. Disclaimer

Questions concerning rebounders and rebounding will be answered according to our knowledge at that given moment and based on the information provided about yourself and your situation. Our advice and the information that you find on our website is meant to support you in making the right choice of rebounder. However, under no circumstances can QiBounding® or one of its employees be held responsible for any incompleteness you may find on our website nor can we be made responsible for the choices that you make, based on our website or based on our advice.


Please keep in mind that we are not doctors and we cannot therefore give medical advice. We can give you anecdotal information way of experiences that our clients have shared with us or experiences we have had personally. However, before starting a rebounding exercise program, consult your doctor. As a rule you should not participate in rebounding activity when you have a serious medical problem such as an acute inflammation or an acute injury. Again, we base our suggestions on our experience with hundreds of clients. However, we are aware that each person is unique and although we do our best to support you in your exercise choices, it is entirely your choice.

10. Jurisdiction
Exclusive jurisdiction for any dispute with QiBounding Inc, or in any way relating to your use of products sold by QiBounding Inc, resides in the courts Naples of the State of Florida and every customer or client of QiBounding Inc further agrees and expressly consents to the exercise of personal jurisdiction in the courts of the State of Florida in connection with any such dispute including any claim involving QiBounding Inc or its affiliates, subsidiaries, employees, contractors, officers, directors, and content providers.
These Terms and Conditions are governed by the internal substantive laws of the State of Florida, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full forces and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or of any other term or condition.

Naples, January 1, 2014
QiBounding Inc.