For most shipments, QiBounding uses FedEx Ground or Home Delivery Services.
- When you place your order with QiBounding over the phone, we usually tell you the date we ship out. We try to keep our promise. However, QiBounding cannot be hold responsible for shipping out at a later date. It may happen something unforeseen like bad weather condition that stop us from shipping on this date. For instance, we don't want the shipping boxes to get soaked and damaged by rain. Please note also that FedEx does not give any guarantee that the shipment arrives at the date you find with your tracking number as "Expected delivery date". FedEx does not accept claims for late delivery and as a consequence, under no circumstances, can QiBounding® be held responsible for delays in delivery.
- Orders are fulfilled as quickly as possible given current stock availability. If an item is out of stock, the Customer will be informed immediately and can choose to wait until the particular item is back in stock or to receive his money back.
- After you have placed your order with QiBounding, we will send you an email with further instructions, like the Safety Instructions. In this email you will also find your FedEx tracking number. This number is active from the moment your shipment has been send out from a FedEx location. Use the tracking number to see at www.FedEx.com when your shipment is supposed to arrive.
- When the shipment arrives at your place, somebody has to sign reception of all articles that exceed $500. This is the amount where a packages becomes automatically "signature required" and QiBounding has no handle on that to void this. Therefore, please make sure that somebody is at your shipping address when the delivery arrives.
- If for any reason you miss the delivery, you don't need to panic as FedEx makes three delivery attempts. The best is to call FedEx and talk with them to make sure that you are at home at their next attempt. (FedEx Customer Service at 800-463-3339). If all three delivery attempts are unsuccessful, FedEx will keep the shipment for some days at their center where you can pick it up. After this time FedEx will return the shipment to QiBounding at your expense.
- Please immediately control the delivery to make sure that everything has arrived in perfect condition. You have 5 (five) business days to inspect the delivery for damage and completeness and to report to QiBounding if anything has not arrived in a satisfactory state. KEEP THE SHIPPING BOX. We do not accept any claims or returns without the original packing! Send QiBounding an email with a detailed description of the damage and - if possible - with photos. Only then, you have a proof that we know about your case. If - at the contrary - we do not hear from you within 5 (five) business days following the day of reception of your purchase, we assume that you have received your order in a satisfactory condition.
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