Terms and Conditions (T&C)

 

1. General/Preamble

The following terms and conditions regulate the business conditions between QiBounding®, the importer and reseller of rebounding equipment of all kinds, and its customer (called "Customer"), and apply to all customer orders. No terms and conditions other than those contained herein shall be binding unless made in writing and signed by QiBounding®. All terms and conditions contained in any prior oral or written communication, which are different from or in addition to the terms and conditions contained herein are hereby rejected and shall not be binding.

By placing an order, Customer acknowledges and agrees to all Terms and Conditions herein.

 

2. Shipping and Delivery

Orders are fulfilled as quickly as possible given current stock availability. If an item is out of stock, the Customer will be informed immediately and can choose to wait until the particular item is back in stock or to receive his/her money back.

No particular delivery date can be guaranteed and under no circumstances, can QiBounding® be held responsible for delays in delivery. All merchandise is shipped to the Customer by FedEx, with the price as charged by FedEx being passed through to the Customer. All responsibility for the safe and timely delivery of the merchandise becomes FedEx's once the merchandise is given over to them. If the Customer purchases a rebounder, it is important to keep in mind, that rebounders are sent "Signature required" which means that the Customer needs to sign when receiving the shipment.

After three unsuccessful delivery attempts, FedEx will send the shipment back to QiBounding at the customer's expense. So please call FedEx before this happens and make sure that someone is at home to sign for delivery.

 

3. Prices

All prices are net prices (not including sales tax, if any) in accordance with the current price list, which is available at:

 

 

 

4. Conditions of payment

Full Payment is due at time of order placement.

 

Any Customer from outside of the United States (e.g. Canadian customers) will also receive a separate invoice from FedEx to cover the customs' fees and brokerage for their merchandise. This invoice must be paid to FedEx within three weeks. If this invoice is not paid in time, QiBounding® or the reseller from which the customer has bought the merchandise will charge the customer's credit card with the outstanding amount plus a $50 processing fee.

 

 

5. Damaged Goods Claims

a) Damage through transportation. All damage due to transportation must be reported immediately to QiBounding® and no later than three business days following the receipt of the item. The original packaging needs to be kept available for FedEx inspection. If the original packaging is unavailable, no claim can be accepted. Replacements for possible damage caused during transportation will only be made, if the claim is accepted by FedEx. QiBounding® acts only as the middleman between the customer and FedEx. If FedEx is refuses the claim, QiBounding® cannot be held responsible for any claims, damages, or reimbursement.

 

b) All other damaged goods claims, must be sent to QiBounding® within three business days after receipt of delivery, with sufficient detail for an objective assessment of the damage to be made. If the goods are found to be damaged due to no fault of the Customer, QiBounding® will send free replacements of the damaged parts.

 

 

6. Return Policy for non damaged merchandise

(Note: Customers from outside of the United States can return merchandise only if the item is severely defective and only if QiBounding® is not able to repair the merchandise properly.)

 

QiBounding® accepts the return of merchandise from United States customers within 10 days from the delivery date. To be eligible for return, the merchandise must be in absolutely impeccable condition and be returned in its original shipping box along with all contents.

 

The Customer must inform QiBounding® about his or her wish to return the merchandise so that QiBounding® can issue an RMA # (Return Material Authorization). QiBounding® will then give the customer an address to ship the product to. Return shipping to QiBounding® is at the customer's expense unless the return is a result of a shipping error caused by QiBounding® at which point QiBounding® will rectify the problem promptly without expense to the customer. Merchandise that is returned to QiBounding® without an RMA, will be sent back to the Customer at Customer's expense.

 

After having received the RMA #, the Customer has three business days to initiate the shipping and to send the tracking number to info@QiBounding®.com. If QiBounding® does not receive a tracking number within these three business days, no reimbursement can be given.

 

Return shipping costs and insurance is the responsibility of the Customer. The Customer must send the merchandise via FedEx or UPS with "Direct Signature required" in order to be able to prove delivery to QiBounding®. If the item is returned to QiBounding® in a damaged condition and it is determined that such damage has happened either at the customer's premises through rough handling or during the return shipping process, no reimbursement will be given.

 

7. Reimbursement Policy

a) Reimbursement for items that arrived damaged at the customer's premises

For valid damaged good claims (see "Damaged Good Claims above), QiBounding® will either replace the item free of charge or, if the customer does not desire an exchange, a total refund of his payment will be processed. 

However, if the item is found  to NOT be defective, the following fees will be deducted from the reimbursement: a 20% restocking fee and any fees associated with shipping and handling.

 

b) Reimbursement for Returns of non-damaged merchandise

If the customer wishes to return the merchandise for reasons other than those discussed in subparagraph a) immediately above, the following fees will be deducted from any reimbursement:

-  20% restocking fee

-  Shipping and handling

 

Returns will be accepted only, if the item arrives at QiBounding® in absolutely impeccable condition, in its original packing, and with all original content. In case of an incomplete return, or if the merchandise arrives in a damaged condition either through rough handling at the customer's premises or is damaged during the return shipping process, either a partial reimbursement or no reimbursement at all will be given depending on the extent of the damage to the item.

 

El Cerrito, January 2nd 2008 

 

QiBounding®

info@QiBounding.com

6797 Glen Mawr Ave, El Cerrito, CA 94530